Account and data requests
A parent or guardian can ask Dexter Interactive to delete a Petal Lake online player profile and related data.
How to make a request
Email support@petallake.com with the subject “Petal Lake data deletion request.” Tell us the platform (iPhone, iPad, or Android), and include the player ID only if the game displays one to you. Please do not include passwords, payment details, or a child’s real name.
We will reply with any steps needed to verify control of the profile, explain which associated data can be deleted, and confirm when the request is completed.
What about progress saved on the device?
Petal Lake’s current solo progress is stored locally. Removing the app or clearing its data through your device settings removes that device’s local copy. We cannot erase data that remains only on your device from a support email.
What about online visits?
Private visits use an anonymous Unity Gaming Services player profile. If you have used online visits, contact us using the steps above so we can identify the right profile and handle the request. Deleting the app alone may not delete an online profile.
For more about how the game currently handles information, read our privacy page.